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These general conditions are intended to define the rights and obligations of our company and its consumers in the online sale of items offered by our website

Sales made online in the shop are subject to these general conditions of sale and any order placed by the buyer implies acceptance of the content of the provisions below.
ECOterre - Thierry Roos
Path Brimboriau 5
7822 Ghislenghien
VAT: BE 0666304579

1. Terms of bids:

ECOterre reserves the right to adapt or modify at any time these terms and conditions.

The items offered for sale on ECOterre are presented and detailed so that all consumers will be able to know the essential characteristics of products they would buy. The photos that illustrate the description of the items are for illustration only and are not binding.

2. Rates:

Prices are in euros and do not include port charges, all taxes (TTC).

The store reserves the right to revise its prices at any time but undertakes to apply the rates in effect at time of order and, subject to availability on that date.
For delivery outside Belgium and France, customs fees or any local taxes are the responsibility of the recipient.

3. Shipping:

The shipping method and shipping costs depend on the destination area of ​​the order.
(To know the rates, see our Shipping)

4. Regulation:

The ordered goods are paid cash and without discount, the payment method is chosen by the buyer from those proposed by ECOterre:
Bank card

Payments are secure and are made through PayPal. The credit card details are encrypted by SSL (Secure Socket Layer) and never transmitted unencrypted over the network.

ECOterre has no access to details disclosed. As a result these details are not stored on servers and are called back for each transaction on the site.
Our Paypal address:
Bank Transfer (The client has a period of 10 days to submit its rules, after this period the order will be canceled.)
- Belgium: Bank account: BE77 7320 2787 6942 in the name of ECOterre Way Brimboriau 5-7822 Ghislenghien
- France: Bank account: Iban BE18 5865 06350366
                                                            Bic GKCCBEBB
A removal of the order in case of withdrawal at our headquarters.
Thank you mentioned during your payment the order number shown on the email sent to you to confirm your order.


Upon receipt of your payment, your order is processed within 3 working days and you receive a confirmation via email.
If we do not receive your payment within 10 calendar days, your order will be canceled. If you wish, you can iron your order online later.

5. Shipment of the order - Delivery:

The items listed on the site are for almost all in stock and orders are processed daily from Monday to Friday. The expedition is made upon receipt of payment of the order.

The delivery period is variable to that of routing mail for the Post Office and Kiala. Generally, for Belgium, the delivery is between 24 and 48 hours from the date of shipment via Post and 3 to 5 days via Kiala.
For Europe there should be a delay of approximately one week.

However, we can not be held responsible for delays in the Post.

In all cases, we confirm by e-mail shipping dates for orders.

The goods are shipped at the risk and peril of the purchaser under the terms of the French & Belgian post. All our products are checked before packaging and shipping.

Any customs fees and taxes are borne by the customer.
To reduce its environmental footprint, ECOterre tries to pack its products in packaging environmentally friendly (recycled) and we recycle cartons of different suppliers.

6. Return an item (Money back, withdrawal ...):

The right of withdrawal
The Belgian law on trade practices and on information and consumer protection of 6 April 2010 allows the consumer to abandon its purchase within 14 working days of the delivery date or the contract. The return of the item must occur within 14 days after retraction signified.
The shipping and exchange incurred to return the item (s) (s) will be your responsibility. If the item received does not match the item ordered or is damaged, please return it to us. We will refund your order and the shipping costs once we have received the returned item.
The ECOterre shop has the right to refuse or not to reimburse returned articles when the packaging (plastic, cardboard, ...) of the products has been open or when the products have been damaged by the client.

Excluded from any exchange or return to sale merchandise.



7. Complaints


All claims concerning articles of the package (missing, product errors) must be received via email or via the online form within 48 hours of receiving the package (dated tracking of postmark). After this period, we reserve the right to consider whether or not this claim.

8. Reservation:

In accordance with Law No. 80335 of 12 May 1980, ECOterre reserves ownership of delivered goods until full payment of their price.

9. Devices and Freedoms:

The information requested from the customer is required to process and execution of the order.

Data files remain internal to ECOterre and every person has a right to access and rectify information concerning this in accordance with the Data Protection Act of 6 January 1978.

10. Disputes:

These general conditions of sale are governed by Belgian law.

Any dispute concerning the interpretation or execution of orders will be reviewed with the utmost care and will be the subject of a proposed settlement immediately. In case of unresolved dispute between ECOterre and the buyer, only the nearest Commercial Court ECOterre be competent in the matter.